Plump Pony Whimsy Ceramic Sculpture

🌿 Shipping Policy

We aim to deliver every Cozyloom piece with care, ensuring it arrives safely and in perfect condition.

Free Shipping Offer
We offer complimentary standard shipping on all orders over $100 USD. This is automatically applied at checkout.

Standard Shipping
For orders under $100 USD, standard shipping rates will apply and will be calculated at checkout based on your delivery location.

Processing Time
All orders are typically processed within 1–3 business days before dispatch. During peak periods or promotional events, processing may take slightly longer.

Delivery Time
International delivery usually takes 7–14 business days, depending on your location and local customs procedures.

🔄 Returns & Exchanges

We want you to feel confident and satisfied with every purchase.

Return Eligibility
Returns are accepted within 10 days from the date of delivery or tracking confirmation. Items must be unworn, unused, and returned in their original packaging and condition.

Return Request
Before sending any item back, customers must contact us via email to initiate a return request. Returns sent without prior approval may not be accepted.

Condition Requirements
To qualify for a refund or exchange, items must remain in original condition, without signs of wear, damage, or alteration.

Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method.

⚠️ Important Notes

• Shipping fees are non-refundable unless the item arrives damaged or incorrect.
  
• Duties, taxes, and import fees (if applicable) are non-refundable.
  
• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
  
• We recommend using a trackable shipping service for all returns, as we cannot guarantee receipt of returned items without tracking.
  

📦 Additional Information

We encourage customers to carefully review product descriptions, materials, and sizing before placing an order, as many Cozyloom pieces are handcrafted or made in limited batches.

For any questions regarding shipping, returns, or your order status, please contact our support team. We are always happy to assist.

🔄 Returns Policy

Returns are accepted within 10 days of delivery or tracking confirmation. All returned items must be unworn, unused, and in their original condition.

To initiate a return, customers are required to contact us via email prior to sending any items back. Returns without prior approval may not be accepted.

📌 Eligible Return Reasons

We only accept return requests under the following circumstances:

• You received an incorrect item
  
• The item arrived damaged or with defective packaging
  
• The product has manufacturing defects
  
• The order was not delivered within the expected timeframe
  
• The carrier did not allow inspection prior to payment (where applicable)
  

📦 Return Condition Requirements

All returned items must meet the following conditions:

• Must be in original packaging
  
• Must be securely wrapped for transport protection
  
• Must be unworn, unused, and undamaged
  
• Should be returned using a protective carton box (preferably the original shipping box)
  

Proper packaging is essential to ensure the item arrives safely back to us and qualifies for inspection and processing.

⚠️ Important Notes

Returned items that do not meet the above conditions may not be eligible for refund or exchange. We strongly recommend using a trackable shipping service when returning items, as we cannot guarantee receipt without tracking confirmation.