Shipping Policy
COZYLOOM — Global Shipping, Handling & Delivery Experience
✦ OVERVIEW
At Cozyloom, we carefully design, package, and ship each item with the same attention to detail as its creation.
Because our products include ceramic, glass, brass, and handcrafted materials, shipping is treated as an essential extension of our craftsmanship.
This Shipping Policy explains timelines, methods, costs, and international delivery standards.
✦ PROCESSING TIME
All orders require careful handling before dispatch.
Standard Processing Time:
- 2–7 business days (ready stock items)
- 7–15 business days (handcrafted or high-volume orders)
During peak seasons or large wholesale orders, processing may extend slightly.
✦ SHIPPING METHODS
We collaborate with trusted global logistics providers:
- International Express Couriers
- Air Freight for wholesale orders
- Sea Freight (bulk orders upon request)
- Regional postal partners for last-mile delivery
✦ ESTIMATED DELIVERY TIME
Delivery time depends on destination:
✦ United States & Canada
- 7–15 business days (express)
- 15–25 business days (standard)
✦ Europe (UK, Germany, France, etc.)
- 7–18 business days
✦ Australia & New Zealand
- 8–20 business days
✦ Asia
- 5–12 business days
✦ Rest of World
- 10–25 business days
⚠️ Delays may occur due to customs inspection or seasonal peaks.
✦ SHIPPING COST
Shipping fees are calculated based on:
- Package weight
- Destination country
- Product fragility (ceramics & glass require extra protection)
- Order volume (retail vs wholesale)
We may offer:
- Free shipping promotions (selected regions or campaigns)
- Discounted wholesale freight rates
✦ PACKAGING STANDARD
Due to the fragile nature of our products, we use enhanced packaging systems:
✔ Protective Materials
- Multi-layer foam cushioning
- Shock-resistant corner protection
- Reinforced carton boxes
- Glass-safe separation packaging
✔ Artistic Presentation
- Branded packaging design
- Minimal aesthetic wrapping
- Protective + visual harmony balance
Each item is packed to ensure both safety and presentation quality.
✦ ORDER TRACKING
Once your order is shipped, you will receive:
- Tracking number
- Carrier information
- Estimated delivery updates
Tracking may take 24–72 hours to activate.
✦ CUSTOMS, DUTIES & TAXES
International orders may be subject to:
- Import taxes
- Customs duties
- Local VAT charges
These fees are determined by your country and are the responsibility of the customer unless otherwise stated.
We are not responsible for delays caused by customs clearance.
✦ LOST OR DELAYED SHIPMENTS
If your package is delayed or missing:
- Check tracking status first
- Contact shipping carrier
- Then contact us at sales@cozyloom.shop
We will assist in investigation and resolution.
✦ DAMAGED ITEMS POLICY
We take product safety seriously.
If your item arrives damaged:
Required Steps:
- Take clear photos of packaging and product
- Contact us within 48 hours of delivery
- Provide order number
We will offer:
- Replacement (if available)
- Partial refund
- Full refund (case dependent)
✦ WHOLESALE SHIPPING
Wholesale orders follow separate logistics rules:
- Bulk packaging optimization
- Pallet or carton consolidation
- Freight forwarding options available
- Custom shipping arrangements supported
We assist wholesalers in choosing the most cost-efficient method.
✦ ADDRESS ACCURACY
Please ensure shipping details are correct:
- Incorrect address may result in delays
- Re-shipping fees may apply
- We are not responsible for misdelivery due to incorrect input
✦ FORCE MAJEURE
We are not liable for delays caused by:
- Natural disasters
- Weather disruptions
- Political restrictions
- Carrier delays
- Customs backlog
✦ CUSTOMER SUPPORT
For shipping-related inquiries:
📩 sales@cozyloom.shop
🌐 cozyloom.shop
We typically respond within 24–48 hours.
✦ FINAL NOTE
Every Cozyloom product travels through a carefully managed journey —
from artisan workshop → packaging studio → global destination.
We ensure that what arrives at your door is not only a product, but a carefully preserved piece of art and intention.