FAQ

 

Frequently Asked Questions

Cozyloom Help Center — Product, Shipping, Payment, Wholesale & Support Knowledge Base

Brand & Product Philosophy

What is Cozyloom?
Cozyloom is a modern artistic home décor brand focusing on ceramic sculptures, glass art, vases, and emotional lifestyle objects inspired by contemporary aesthetics and Eastern philosophy.
What makes Cozyloom different from other home decor brands?
We focus on artistic expression rather than mass production. Each product is designed as a decorative sculpture with emotional storytelling and spatial aesthetics.
Are your products functional or decorative?
Both. Some items are functional (vases, trays), while others are purely artistic sculptures designed for visual impact.
Do you follow a design theme?
Yes. Our design language blends Wabi-sabi, French vintage, modern minimalism, and natural organic textures.

Product Details & Craftsmanship

Are products handmade?
Many products are hand-finished, hand-painted, or artisan-crafted.
Why are there small imperfections?
They are natural results of handmade craftsmanship, not defects.
Are all ceramics high-temperature fired?
Yes, most ceramics are fired at high temperature for durability.
Are glass products safe?
Yes, but they require careful handling due to fragility.
Can products be used daily?
Yes for functional items like vases and trays.
Do colors fade over time?
No, materials are treated for long-lasting color stability.

Orders & Account

Can I change my order after placing it?
Yes, within 12 hours before processing starts.
Can I cancel my order?
Only before shipping begins.
Why did I not receive order confirmation?
Check spam folder or incorrect email entry.
Can I order without creating an account?
Yes, guest checkout is supported.
Do you support wholesale accounts?
Yes, wholesale registration is available via email.

Shipping & Logistics

How long is shipping?
5–25 business days depending on destination.
Why does shipping time vary?
Different countries have different customs clearance speeds.
Do you ship internationally?
Yes, worldwide shipping is available.
Will I get tracking?
Yes, tracking is sent via email after dispatch.
What courier do you use?
Multiple global carriers depending on region.
Why is tracking not updating?
Carrier system delays are common in early transit stages.

Returns & Refunds

Can I return items?
Yes, within return eligibility period.
Who pays return shipping?
Depends on reason of return.
What if item arrives damaged?
We offer replacement or refund after verification.
How long does refund take?
5–10 business days after approval.

Payment & Security

Is payment secure?
Yes, SSL encryption and PCI compliance are used.
What payment methods are supported?
Cards, PayPal, Apple Pay, Google Pay, Shop Pay.
Can I pay in my currency?
Yes, system auto-converts currency.
Why was payment declined?
Bank restrictions or verification failure.

Wholesale & Business

Do you offer wholesale?
Yes, for retailers, studios, and online stores.
Is there MOQ?
Yes for wholesale only, varies by product.
Can I get catalog?
Yes, via email request.
Do you support custom branding?
Limited customization available for bulk orders.

Customer Support

How fast do you reply?
24–48 hours for general inquiries.
Do you support weekends?
Limited monitoring during weekends.
How to contact support?
Email: sales@cozyloom.shop

Global Support Center Active

Final Note

Cozyloom FAQ is designed to provide complete transparency across all customer touchpoints including product, logistics, payment, and wholesale operations.

Art • Design • Transparency • Trust