Refunds & Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.

To be eligible for a return, your wedding glassware must be unused, in its original condition as when you received it, and in its original packaging.

Non-returnable Items

We are unable to accept returns for:

  • Custom-engraved or personalized wedding glassware: Items specifically crafted with custom names, dates, or designs are non-refundable due to their bespoke nature.

To Complete Your Return

To process your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds

In some cases, partial refunds may be granted:

  • Wedding glassware showing signs of use.
  • Items not in their original condition, damaged, or missing parts due to reasons not caused by our error.
  • Items returned more than 30 days after delivery.

Refunds

Once your returned glassware is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank account.
  2. Contact your credit card company, as processing times may vary.
  3. Contact your bank to confirm any delays.

If you’ve followed these steps and still haven’t received your refund, please contact us at .

Sale Items

Only regular-priced wedding glassware is eligible for refunds. Sale items cannot be refunded.

Exchanges

We only replace wedding glassware if it arrives defective or damaged. For exchanges, email us at and mail the item to: .

Gifts

If the glassware was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once the item is received, a gift certificate will be emailed to you.

If the glassware wasn’t marked as a gift or the gift giver shipped it to themselves for later delivery, we will issue the refund to the gift giver.

Shipping Returns

To return your wedding glassware, send it to: .

Important Notes:

  • You are responsible for return shipping costs, which are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted.
  • For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Need Help?

For any questions about refunds or returns, please contact us at .

Thank you for choosing . We are committed to ensuring your satisfaction with our wedding glassware while celebrating your special moments! 💍✨